We have a very simple return policy:
1) If the product has not been opened you can return the product for a full refund (see below for process to follow)
2) If the product has been opened, you can return the product for store credit and buy another product we sell (see below for process to follow)
Option 1 - Product has not been opened.
You may return most new unopened items within 30 days of delivery for a full refund or exchange.
Return shipping must be paid by the customer. There is also a $15 restocking fee for supplements and $30 for Alkaline Water Machines.
Once we receive the product back we will process the refund.
You should expect to receive your refund within four weeks of me receiving the package back, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If the error was caused by us we will pay the return shipping costs (you received an incorrect or defective item, etc.).
Once we receive the returned or exchanged items, we will promptly send out the replacement order – free of charge if the return was the result of our error.
Option 2 - product has been opened
You may return most opened items within 30 days of delivery for a full store credit. Since the product has been opened a refund is not available. A full store credit is available to allow you to try one of our other products.
Return shipping must be paid by the customer.
Once we receive the product back we will process the store credit. Shipping must be paid for by the customer.
Terra Life Store
PO Box 1113
Pompano Beach, Fl. 33061